help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tracker isn't syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2017 12:17 - last edited on ‎07-13-2017 17:54 by Fitbit Moderator

‎03-22-2017 12:17 - last edited on ‎07-13-2017 17:54 by Fitbit Moderator

My fitbit won't sync with my phone and says the tracker isn't found. How do I fix this?

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎03-22-2017 18:16

‎03-22-2017 18:16

If you have not tried this yet - restart your Blaze per this link.  Restart it three times and then try to sync again.  The restart is basically a reboot of the software.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎03-22-2017 18:41

‎03-22-2017 18:41

Try turning Bluetooth on nearby devices off

Best Answer
0 Votes