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Tracking only two thirds of my steps

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‎01-04-2017 00:16

‎01-04-2017 00:16

My blaze has started only tracking about two thirds of my steps! I've tried restarting it and updating it but it only picks up about 63 of every 100 steps and it's getting really annoying!! Any suggestions please!!???!!

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3 REPLIES 3

‎01-05-2017 04:49

‎01-05-2017 04:49

It's great to see you around @Nataliej80. Thanks for troubleshooting this inconvenience by yourself. I recommend getting in touch directly with our support team since they have the proper tools to see the amount of steps that is your tracker registering. For a faster response you can contact them via phone or chat.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-05-2017 08:03

In response to AlejandraFitbit

‎01-05-2017 08:03

Mine also only tracks 2/3 of my steps. Let me know if you get it figured out. 

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‎11-01-2017 17:15

In response to Nandrea22

‎11-01-2017 17:15

Sorry I never got back to you, mine seemed to reset and fix itself so not sure what the solution was!! Hope yours has sorted itself now.

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