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Trouble charging

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‎06-05-2017 16:17

‎06-05-2017 16:17

I bought a brand new Blaze today and it will not charge. Any suggestions?

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‎06-05-2017 18:16

‎06-05-2017 18:16

Welcome to the forums!

 

How are you trying to charge it? Best is to use computer USB port

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If it doesn't help take it back to where you got it and exchange it or Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎06-07-2017 05:57

‎06-07-2017 05:57

A warm welcome to the Community @Beasley and @WendyB thanks for stopping by.

 

I would like to know if the instructions provided by our friend @WendyB worked? Are you able to charge your Blaze now?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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