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Trouble setting up new FB blaze

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‎12-26-2017 02:40

‎12-26-2017 02:40

Trying to setting up, blaze gives me a 4 digit number to sync but account doesn't recognize them. 

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‎12-26-2017 04:22

‎12-26-2017 04:22

Hi there @CT17. Welcome to the Fitbit Community Forums! 🙂

 

I'm sorry you're having problems setting up your Blaze. I will be happy to help you with this.

 

I can recommend logging out of the app by going to the account section at the top right corner, then scroll to the bottom and tap on "Log out of app". Then, it would be good for you to force quit the app, open it again and log back in with your existing email address and password. Once you're in, try to set up your tracker as a new device.

 

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Let me know if you need more help with this.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎12-26-2017 07:29

In response to FerdinandFitbit

‎12-26-2017 07:29

Hi,

 I got a Blaze for Christmas and have been charging it basically since I’ve gotten it, yesterday morning, because that’s what the app keeps telling me to do, and once I go to set it up, my device screen only displays the website to set up with the app and won’t connect with Bluetooth. I’ve clicked the left button and nothing happens, and also have held down the left button and bottom right button for 10-15 seconds, and nothing is happening. I have also logged out of the app and logged back in, gone through the steps, and still stuck at the Bluetooth connection step. 

Thank you. 

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