Trying to set up my Fitbit

[kjarens]

Trying to set up my Fitbit. Its stuck on updating for 30 mintues now, supposed to be done in 10.

Moderator edit: format

[kjarens]

I started over and no better. Now over an hour.

[Susan34]

My new FitBit Blaze came in the mail. SO excited to set it up yet it's stuck on "loading" on my FitBit app on my phone. I have had several FitBit products over the years and this has never happened. Set up has always been a breeze. But it sounds like I'm not alone. ANy help out there?

[smami]

I am LIVID with fitbit!!! I had a charge HR. The 4th one that died in a year. And because I was out of warranty, my only option was to purchase a new one. I upgraded to the Blaze, and after doing much research, I was very excited to receive it today. Now mind you, I have been on the phone with fitbit for the better part of 2 weeks, trying to fix the malfunctioning Charge HR, being convinced to purchase a new tracker, etc. NEVER did they give me the advice to make sure that, even though you can have 2 different types of chargers synced to one account, you can not have them anywhere near each other while syncing. Today, I got my Blaze fresh out of the box. I had worn the Charge HR all day and had accumulated over 15,000 steps by 6pm. My intention was to hook up the Blaze and keep on pressing towards a 25k+ step day! Well.. as other people are mentioning on this board, it took over 30 minutes for the new device to update (which was frustrating enough in itself)! As soon as it did complete the update, the Blaze synced and wiped out ALL of the steps from my HR and replaced it with 26 steps... replaced the steps on my dashboard (which had already synced) and in all of my challenges. I just spent an hour and 15 minutes on the phone with fitbit. And they can see the lost 15487 steps. However, after all that time, all they could tell me was, "you shouldn't have synced the new device while the other one was still on because the one with more features would dominate". Within 2 weeks of talking to fitbit on the phone, that suggestion was NEVER mentioned. To fitbit: this valuable information should be shared BEFORE the setup process, whether on the phone with a rep or as a HUGE disclaimer while setting up your device! I am so frustrated. I just want my money back and to be done with fitbit! The sad thing is, I am a LOYAL fitbit customer and between having so many broken/malfunctioning devices and this horrible experience, I am actually ready to be done with the company!

[Andhanni]

Welcome @kjarens when I got my Fitbit Blaze, I encountered similar problems.  

- The first question always asked is are you doing it via the PC App or the Mobile App?

- If you are on the PC the Dongle is the issue, but with the Bluetooth of the Mobile App you might have a better experience.  I know when I upgraded for the latest OS release the Bluetooth method was the more efficient manner.  But if you are on the PC.  Make sure you USB is plugged in and the Device is in the cradle fully charged.  That might help.

But to be truthful I believe until Fitbit fixes the Dongle issue or include dongles in the Blaze you will have a possible problem and need to go BT on the mobile.

Hope this helps some.

[smami]

I was on the mobile app. At the end of my 1 hour and 15 minute conversation
with fitbit, they finally said that i just couldn't have both devices near
when they are syncing. Basically, because the Blaze is the superior
device, its data trumped that of the HR and synced both devices with the
Blaze data.

[Andhanni]

@smami:  My wife has a ChargeHR and we encountered that on the family PC.  So I had to do my set up on my work laptop  But once set since we sync with seperate smartphones and all it seems to be a non-issue.