Trying to set up my blaze

[Jaclynyoung]

I just got my blaze and every time it tries to update my blaze it tells me "update incomplete". Saying either I walked away from the computer or it's not charged or I lost I internet connection. It is plugged j to my computer so none of that is true. I keep retrying at least 10 times. Please help

[John917]

A couple of things are possible.  You might try restarting the Blaze. Hold down on the left button and the lower right button at the same time for about 10 seconds.  I had to do that.

Another thing, if you have other bluetooth devices, particularly a phone with the Fitbit app on it, you might turn off the bletooth on the device.  It could be sending a signal that is interfereing with the setup.  If you have other Fitbit trackers in close proximity, try moving them as par as possible from the computer.

[KiloLima64 · Accepted solution]

what I found is that the Blaze needs to be fully charged and a regular USB port wouldn't charge it enough. I used a wall adapter and plugged my charge cable into it. Try that and let it charge for about an hour. I originally had the same problem and finally paired it with the app on my Android phone rather than try to Bluetooth it or connect it to my computer. It did take a couple of full resets of the Blaze to get it to fully load and setup.

[Jaclynyoung]

Thank you!

[AngelaMa]

Welcome to the Fitbit Community @Jaclynyoung! 🙂 I'm glad to know you where able to set up your Blaze @KiloLima64 and @John917 thanks for your amazing cooperation! 😉 

Hope to see you around more often! 

[SunsetRunner]

During setup, it asks for me to update my Blaze in order to use it. But when I try to update after a few seconds it tells me that the request has timed out. I don't know what to do!!

[AngelaMa]

Welcome to the Fitbit Community @SunsetRunner, It's great to have you here! 🙂 Where you able to set up your Blaze? If you are having issues with the set up process let me know if you are using a mobile device or computer to set up the tracker? Also did you try to restart your Blaze? 

Keep me posted! 

[Rich_Laue]

@SunsetRunner anything thing I would try I'd restarting the Flex doesn't work, would be to Shut the phone completely off then restart it.

Yes there are many individual things you can try on the phone, but turning it off will fix all of them at once.

[SunsetRunner]

Yes, I was finally able to set up my Blaze. I found out that I couldn't have two devices (I have a flex) synced so as soon as I read to leave 20 feet between the two devices then I was able to sync my Blaze. Yeah!!

Sent from my iPhone

[SunsetRunner]

Thank you for your help!

Sent from my iPhone

[AngelaMa]

Hello @SunsetRunner It's great to know you where able to set up your Blaze!  Thanks for sharing, don't forget to visit the Discussions board to see What's Cooking? @Rich_Laue thanks for your cooperation. 

Happy stepping! 🙂