I dont know if you are all UK people, but we were charged immediately when ordering, yet nothing dispatched, despite the website saying it was in stock.
Basically it seems that FitBit are happily charging for expedited 2-day delivery and creating a DHL shippping reference quickly to suggest that an order has been dispatched, even sending an email to say it has shipped - but I checked with DHL today as nothing has appeared on the tracking after two further days - and they say that all Fitbit have done is create a label but that they have not even recieved instructions to collect.
Sorry Fitbit, but this is decietful and of course your customer service process is impossible - especially as you seem to ignore complaints. We are on our third failing Charge HR, so this product was a last chance to retain customer loyalty - now off to find a alternative manufacturer as you are taking the proverbial.
With no response from customer service we are even having to lodge a claim with our bank to get the best part of £200 back.
