help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to connect Bluetooth Classic and Bluetooth headphones no longer work

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-15-2016 13:24

‎03-15-2016 13:24

I have loved this device for the past week+. Today, nothing is working, except the clock. I have done everything, in every combination I can think of: restart/shutdown Blaze, restart phone, turn off/on Bluetooth, confirm Blaze and phone are paired, re-select Messages and Contacts and Calendar, uninstall/reinstall Fitbit App, remove Blaze from account <----this is now where I'm completely stopped. My Blaze can no longer be found by any device (phone, two tablets). Since it's every device, I know it's the Bluetooth on the Blaze. I have spent the last hour trying to fix this and am so frustrated. I'm usually pretty patient with this type of thing, but I'm on the verge of returning this, along with the various bands I have bought. Any last-ditch help will be greatly, greatly, and gratefully appreciated.

 

Blaze

Samsung S5

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-15-2016 13:58

‎03-15-2016 13:58

I am marking this as solved, only so that it will not receive any unneeded attention. If I could figure out how to delete it, I would.

 

The Blaze is working again. I have no idea why or how. I found another device (unused tablet) and was finally able to re-add the Blaze to my account. After much futzing and restarting of everything (again!) it's all working now. I still think there was a Bluetooth issue with the Blaze. I will be keeping an eagle eye on it for a recurrence, and will be returning it if I have to go through this again.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-15-2016 13:58

‎03-15-2016 13:58

I am marking this as solved, only so that it will not receive any unneeded attention. If I could figure out how to delete it, I would.

 

The Blaze is working again. I have no idea why or how. I found another device (unused tablet) and was finally able to re-add the Blaze to my account. After much futzing and restarting of everything (again!) it's all working now. I still think there was a Bluetooth issue with the Blaze. I will be keeping an eagle eye on it for a recurrence, and will be returning it if I have to go through this again.

Best Answer
0 Votes