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Unable to receive text messages on Blaze

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‎12-27-2017 10:37 - last edited on ‎12-28-2017 06:22 by Moderator Alum

‎12-27-2017 10:37 - last edited on ‎12-28-2017 06:22 by Moderator Alum

Received the Blaze for Christmas, I have a Samsung Galaxy S7 Edge phone. I am unable to receive any text messages from my cell to my Blaze Fitbit. I have tried every troubleshooting there is, even spoke with customer support, no help! Anyone else have a Samsung Galaxy phone and having trouble?

 

 

Moderator edit: subject for clarity

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‎12-28-2017 06:23

‎12-28-2017 06:23

A warm welcome to the Community @Liane_G, thanks for troubleshooting this by yourself.

 

Could you please be more specific about the steps you have tried so far? In the meantime, I recommend taking a look at the My Tracker isn't receiving notifications (Android App) post and follow the instructions provided there.

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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