help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to see my lap times

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-12-2020 20:08

‎02-12-2020 20:08

Hi, I used to get details of my 5km and 10km run, which included my lap pace, heart rate etc. However since the last two weeks, I have not been getting my lap performance details. I have tried to reset the Blaze a few times, but I am still unable to see the lap times and the track details. Can you help?

Best Answer
0 Votes
1 REPLY 1

‎02-14-2020 17:33

‎02-14-2020 17:33

Hi @Prathab, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for restarting your device prior to posting too. To better assist you with this, can you please specify which activity didn't track the lap times? Are you not receiving any details at all or such information is not updated? Since the last two weeks you didn't receive the lap times at all or this is occurring sporadically? In the meantime I receive your answers, I suggest you to check the steps that are specified on our help article: Can I track splits or laps with my Fitbit device? and let me know how it goes.

 

Looking forward to your reply. 

Best Answer
0 Votes