Unable to shut down in settings

[crenee01]

Hi, I just bought the Blaze two days ago and tried to shut the device down in the settings...didn't work so exchanged it and it still is doing the same thing! I can't imagine both having the same issue so I like to know what do I need to do? I just thought u press "shutdown" in the settings and it will do what it's supposed to do. I have the surge too and if u hold simultaneously the left button and the bottom right, it shuts it down too. The blaze seems to not do that. Any help would greatly be appreciated! I emailed customer service so waiting for a reply too. Thanks!

[Rich_Laue]

Hello @TJs_Truble when you say computer, I'm going to assume you mean the web browser, since the Win 10 app won't work in win 7, and the connect software is for syncing. 

The web based dashboard will report the last time your tracker has synced, and doesn't know or care how it synced. 

As for shutdown, it is for anytime you want to turn the tracker off, but will require a sync to set the clock to the current time. 

As for changing the clock face, this can be done through the phone app or the web browser. Then sync the tracker through the phone. 

Settings - Blaze - Clock Face