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Unable to sync for a few days

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‎08-15-2016 05:44 - last edited on ‎11-07-2018 18:24 by Moderator Alum

‎08-15-2016 05:44 - last edited on ‎11-07-2018 18:24 by Moderator Alum

I was unable to sync my blaze for few days after an update.. i then went into the settings menu on the Blaze itself and noticed Bluetooth classic had changed to off. I set it to pair and it synced almost immediately... not sure if this is the case for anyone else though...

 

 

 

Moderator edit: subject updated for clarity

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4 REPLIES 4

‎08-15-2016 06:35

‎08-15-2016 06:35

Same problem.

My bluetooth changes to "off" on its own without any direction from me. I have to ensure the app is closed before I turn bluetooth back on otherwise it does not pick up the tracker.

Hoping this is just a bug in the update that will be fixed shortly? 

Hopefully....

Best Answer

‎08-15-2016 06:56

In response to Taylor89

‎08-15-2016 06:56

Interesting the BlueTooth classic setting on the Blaze has nothing to do with the syncing of the data. 

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‎08-15-2016 09:08

‎08-15-2016 09:08

I just noticed that my Blaze hadn't sync'd in 4 days.  Couldn't make it sync but then tried this and it worked immediately too. Thanks!

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‎08-19-2016 06:00

In response to SarahNW

‎08-19-2016 06:00

Welcome to the Community @Taylor89 and @Funkyflutterby, @SarahNW it's great to see you around and @Rich_Laue thanks for stopping by and the suggestion provided. Woman Happy I would like to know if you keep experiencing syncing inconveniences? If you do, I recommend following the syncing troubleshoot that @HelenaFitbit is providing. 

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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