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Unable to sync tracker

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‎08-23-2017 08:14

‎08-23-2017 08:14

Hey there,

 

I haven't been able to sync my tracker since the 19. My phone is an S8.

 

Already tried restarting the Fitbit while.thr phone is off. Any other suggestions?

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2 REPLIES 2

‎08-23-2017 14:43

‎08-23-2017 14:43

Sorry @Neleimour, not all the features are available on the Galaxy S8 right now - some do work as you discovered, keep watching this list, once it is added all fitbit features will be compatible. Engineers are working as quickly as possible.

Appreciate your patience, welcome to forums!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎08-24-2017 05:03

‎08-24-2017 05:03

A warm welcome to the Forums @Neleimour and @wmchapman thanks for stopping by.

 

If your tracker is not syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer