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Unpaired my Blaze, now I can't set it up

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‎07-31-2017 14:04 - last edited on ‎08-02-2017 06:31 by Moderator Alum

‎07-31-2017 14:04 - last edited on ‎08-02-2017 06:31 by Moderator Alum

I got the Fitbit Blaze a few weeks ago, I set it up and everything was fine. The other day it stopped working and was not showing the correct time. After trying to sync it for a while nothing would work so I deleted the device off the app to try and set it up again but this will not work! 

 

I have restarted the device, shut it down, made sure the bluetooth is on, unpaired it and tried repairing it, deleted the app on my phone, created a new account and nothing will work!! 

 

Does anyone please have any other suggestions?

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎07-31-2017 18:43

‎07-31-2017 18:43

Seems like you've tried everything, I would get in touch with their support under the help tab on the top right had corner of this page. Good luck with it, I love my Blaze!

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‎07-31-2017 18:45

‎07-31-2017 18:45

Seems like you've tried everything, If you haven't already I would get in touch with their support under the help tab on the top right had corner of this page. Good luck with it, I love my Blaze!

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‎07-31-2017 22:50

In response to clairebelle

‎07-31-2017 22:50

I know seems like the only thing left tp do. Thank you 

 

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‎08-02-2017 06:32

In response to AbbeyS

‎08-02-2017 06:32

A warm welcome to the Community @AbbeyS, thanks for troubleshooting this by yourself and @clairebelle for stopping by.

 

I would like to know if you followed @clairebelle's recommend and get in touch with our support team? If you have, did they offer you a solution?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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