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Vibration motor a lot weaker

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‎05-11-2019 18:23 - last edited on ‎05-12-2019 18:13 by Fitbit Moderator

‎05-11-2019 18:23 - last edited on ‎05-12-2019 18:13 by Fitbit Moderator

Hi

My vibrate function on my Blaze alarms has suddenly become a lot weaker.  The battery is on medium charge, so that's not the issue. 

Does anyone know how to fix it please?

I saw there were a lot of old comments about it (around 2016) but couldn't find anything newer - or an answer

Thanks!

 

Moderator edit: updated subject for clarity and format

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‎05-12-2019 18:10 - edited ‎05-12-2019 18:16

‎05-12-2019 18:10 - edited ‎05-12-2019 18:16

Hi @Plainlucky. It's great to see a new face around!

 

Thanks for sharing detailed information about your Blaze behavior, as well for checking other posts from the Community. I've checked with our Support Team and apparently they already took your case under their wings. If you have any question, I recommend to contact them so they can provide with more details about your case.

 

For anyone else that has a similar behavior, I'd suggest to restart your device.

 

Keep me posted.

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