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Warranty repair

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‎08-13-2020 11:32

‎08-13-2020 11:32

My blaze is not charging correctly. Will synch ok and pair with my I Phone but won't hold charge. Unit is perfectly clean and damage free. Purchased less than 2 years ago. Warranty says valid for 2 years if purchased and reside within EEA. When accessing Warranty, instructed that Return Number required. When you 'click here' to apply, system kicks you out again. Am I covered under Warranty and how should I proceed?

Many thanks.

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‎08-13-2020 18:02

‎08-13-2020 18:02

 Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

 

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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