We've Found Your Device! Pity it Won't Connect.

[BitBat]

Syncing is a nightmare, I have to say. So unreliable, and today, it simply won't connect at all, having removed, reinstalled, logged out and in again, etc etc.  My phone is a Huawei Y6 Elite which, as it turns out, is not on the supported list. However, when it does work, it works fine. 

I've done all the things and it still won't connect. 

Frustrated beyond words with this thing. I've only had it less than two weeks. 

To think I returned my Shine and paid the difference for this, only to find the same issues, but worse. 

[Maryjom]

I feel your pain. Mine does the same thing - but only sporadically. And I have an iPhone, so that's not an excuse. I have had this same problem in the past. Eventually, it just magically fixes itself. Sadly, FitBit support has never been any help.

Next time, I'll buy an Apple watch.

[BitBat]

This is what happened a few hours after my first post.  The gist of this was sent to support as well. 

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Ok. Now I'm really POd. 

I change my clock face on the app, which it does (eventually when it randomly synced a little while ago..  I go to change it back, the app won't sync again (on PC, tablet or phone), and all I get is a message that there is a clock error.  Nothing else.  

So now not only do I have a device that won't sync,  I also have one that doesn't work at all. I can't even power off to reset. No hard reset either. Nothing but the clock error screen.  Not even the time. 

I have spent so many hours, battery life, data and power on this thing trying to get it to work since I got it that I will never get back.

By the way,  if FitBit were at all concerned about customer care, they wouldn't be putting a message in the acknowledgement email that it might take more than two days to respond.  Seriously?   

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Well. I get a reply overnight basically saying yes, it's my phone that's the problem.  And info about 'unbonding' with my phone in order to get it to work.  Oh and a thank you for troubleshooting for myself before bothering them. Then telling me to do things I've already done several mind-numbing times. 

For the last time, yes the app 'finds' my device.  So if it can find it, why won't it communicate with it? My phone is less than a year old, FFS. 

And why on earth won't they expand the app's support list?  It's not that hard,surely.  Umpteen times we've read comments and posts about how FitBit (and others) really aren't trying in terms of making their products work as effectively and efficiently as possible because they've already got our money, so why try?

As it happened, later in the evening it did eventually catch up, but was still not syncing to any of our mobiles  except very randomly hours later, like after I went to bed etc.   I was still several hours without a watch, let alone all the other goodies.  

And we did A LOT more reading on the forums about FitBit's apps in the meantime, which was most enlightening. Darn it, I should have done that before shelling out the hard-earned. 

Now, to absolve my phone and tablet from blame, I downloaded windows 10's version.  Again it's sporadic and not as responsive as it should be. Then again, I've only had it on for a few hours. 

The unit itself is just fine. I like it enough to have spent more money on prettying it up with gorgeous new straps, spare charger etc (having forgotten to pack it on a trip last week.. seriously, $30AU for a charger from JB?????). 

But the app really, really sucks.  When it does work, it's awesome. But that's not very often, it transpires.  

I thought the Shine was unreliable, but this app is glitchy as hell.  

[Rich_Laue]

@BitBat if your going to sync through two devices, choose one, phone, iPod, win 10 computer, and turn the other one off, or at least the Bluetooth. . This way we know the tracker isn't connected to the wrong device. 

I don't know why it won't connect when it is seen. I'm not sure if your tracker is still connected to your Fitbit account. 

You have restarted the phone? 

Done a soft restart of the tracker? 

Removed the tracker from the phones Bluetooth, not the app, 

Cleared the apps cache? 

Done a hard shutdown/restart of the blaze, through the settings menu? 

[BitBat]

Thanks for your suggestions. 

And yes, we've trawled the forums and tried just about every conceivable combo of on/offs; this device, that device; all off, one by one etc etc. We have spent entire mornings and afternoons on this over the last couple of weeks.  We are well and truly over it. 

However, we've found a partial solution this morning which is to remove the app from the phones and tablet altogether, and upload to the Mac only.  Then eventually the W10 app on the PC will pick it up, although it won't sync to the watch itself at all.  Only the Mac will do that within a minute or few of asking it to. 

My W10 updated only yesterday so it should be working hunky dory, but it isn't. 

I've given up mobile syncing as a bad joke and for now am happy enough to review training and sleep data via the Mac.  As I said, the gadget itself is fine.  But that doesn't assuage my disappointment at being totally let down by what the app promised.  

[BitBat]

I should also point out that the Mac is years older than any other communication device in this house! Yet it's the only one that works as it should with the app.  Mostly. 

[BitBat]

The last straw was suddenly having the battery last less than 24 hours. 

I'm done.

So much phone data wasted on top everything else to make it an even more expensive exercise in falling for hype. 

My first and last fitbit.  Blaze is an appropriate name. I'd be betting I'm not the only one visualising the **ahem** thing on fire. 

Returned it.