help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When are active minutes awarded?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2017 01:43

‎10-09-2017 01:43

Hey guys,

 

I’ve had my blaze for well over a year now and generally I love it. Sometimes it goes mental and it’s data is crazy but it usually sorts itself out.  My question is active minutes were only Ever awarded when you reached ten or more. I’ve just synced my blaze this morning and yesterday it says I have three active minutes and the day before 6. Now I haven’t been very active because I’m not well so I’m not disputing the amount of minutes but why are little amounts being recorded when it only ever used to be ten?? Anyone know? 

Best Answer
0 Votes
1 REPLY 1

‎10-09-2017 07:44

‎10-09-2017 07:44

Great to see you around @doctormichy! 🙂

 

I was taking a look and yes, according to how it should work, you should earn active minutes after at last 10 minutes of moderate to high intensity activity. I'm not really sure why it would be awarding you for less than 10 minutes on these situations but you could try to restart your tracker and see if this makes any difference. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

If you don't find this to be an inconvenient for you, I'd say, just ignore it. If you feel concerned about it, let me know so that we can take a deeper look.

 

Let me know if you need more help! 🙂

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer