Where can I find the instruction manual?

[fartprincess]

Received new Blaze today in the mail... no instructions whatsoever included.

Which I think was fine with the Surge, but it seemed weird for the Blaze to not have it since it's a next generation device and a lot of people are familiar with the Surge already.

For example, as I'm fumbling to set it up, my phone complains that the charge on the watch was too low so I think, "Okay I'll charge it." But it wasn't obvious to me that I needed to pop the watch face out of the band and put it inside of the charger thing it came with, just because of the fact that I'm so used to plugging a USB cable into the back of the Surge. Fortunately, I have half of a brain and figured that out myself but I think having instructions would have saved me the confusion.

I noticed it comes with a tiny card that tells you to visit /setup on the FitBit website but that doesn't given any hardware instructions, just links to download relevant software.

Moderator Edit: Clarified subject

[flying_nun · Accepted solution]

This link is in a stickie thread on this very page: https://staticcs.fitbit.com/content/assets/help/manuals/manual_blaze_en_US.pdf

[fartprincess]

I get that it's linked there. I'm not complaining because I can't find the instructions *now*, just trying to give feedback to Fitbit that it seems odd to not include that when shipping a new product. Not everyone comes rushing to the online forum and a lot of people will never find that.

[Kmransom123]

More and more companies are not including printed documentation with their products.  For example, Apple products - no user guides at all.

All is placed online to refer to.  I'm sure it is a huge cost saving feature.

[EmersonFitbit · Accepted solution]

Hello there, @fartprincess! Welcome to the Blaze family. Thanks for the feedback about the instructions booklet (or the omission, rather). I've posted this elsewhere, but here's a list of resources that might should help you: 

• Our help article for setup (the help site in general is super helpful!
• The Community floated post with the most comprehensive points for Blaze.
• If you're still having difficulties, I'd recommend filling out the form for our Support Team to take a look.  

If there are any questions that these may not answer, please let me know! I'm always happy to look into it for you. 

[racertempo]

Fartprincess is such a great name it makes me want to meet you in person.  

[SunsetRunner]

The name does not have the same effect on me.

[dbrks5]

got my blaze yesterday all the screen says on it is fitbit.com/setup,nothing else.

tried to set it up thru the app the app says software update required. yes i used the android app add device and nothing but update software required when there is no update available.

 looked to set it up on windows 10 its not even on the list of fitbits. what a piece....

Returning this waste of time. Will have to keep my charge,it responds and is on the list.

[racertempo]

---

@Greggebhardt wrote:

The name does not have the same effect on me.

---

It is like the character "fat Amy" on the movie Pitch Perfect.  "I call myself Fat Amy so you twiggy-**ahem**e$ can't"  

I would be Fartprincess is a hilarious person 🙂

[day2day]

When I had my Surge, the manual was stored in the app. The Blaze is not, how come?

[Rich_Laue]

The is  a small help section on the Siege,  but or certainly is not the full manual, but all Fitbit products have a downloading and an intractive online manual. 

If ypu go to the bittom of this page, click on Help, ypu will go to the online Fitbit Help site. Click on the pretty picture that matches your Fitbit Tracker, on the next page you will find a link to your manual on PDF. Our you can use the online Manual found on this help site. .

[meg1]

404 error on the help page

[Rich_Laue]

The 404 error was only temporary, I had tried to add a link to the manual and have fixed that.

[Billy_44]

When i go to fitbit.com/setup, the only choice i have is to remove fitbit connect from my computer

[Rich_Laue]

@Billy_44 what are you trying to do, this thread is about finding the instruction booklet.

[BettyR]

Select 'Blaze 101Guide' in iOS app, and get 404 error message. Odd.

[Rich_Laue]

Scroll to the bottom of this page, click on out press help. No click on the picture of your tracker. This is the online Help guide for your device. You will find a downloadable manual, the Blaze 101, and the interactive online help manual.

[runForest]

I, too, am frustrated that a manual wasn't included with the Blaze and that there is no straight-forward link to it on the fitbit site.  I was seriously considering taking it back before I came upon the link provided in this conversation, I believe.  Not terribly user friendly!  ...especially considering that the limited set up instructions include "plug in dongle" (WHAT DONGLE?!) and leaves you hanging there.  Hopefully, the manual will be a little more user friendly; if not, it IS going back. 

[Rich_Laue]

@runForest sorry to here about your problems, for the manual you can find the link in the second post of this thread. 

I also suggest scrolling to the bottom of any page, where you'll see a link to the Online Interactive Help Guide. From there you can type in a term, or click on the picture of your tracker. 

Fitbit like many companies that sell items that require access to the internet provides all their manuals online.  This does two things,  makes them readable, ands already availible,  they can't get lost.

If you have a cell phone, or a win10 computer the dongle won't be needed. 

I'm sure you have more questions and would like you to start a new thread, and not post them here.

[AngelaMa]

Hello everyone! If you are looking for the Blaze product manual click here. If you are trying to set up the tracker, instructions can be found here. If you are having issues with the set up process you can troubleshoot as instructed here.  

Hope this helps! 🙂