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Where is my order confirmation email? (UK based)

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‎12-19-2017 23:47 - last edited on ‎12-22-2017 06:48 by Moderator Alum

‎12-19-2017 23:47 - last edited on ‎12-22-2017 06:48 by Moderator Alum

I pre ordered a Fitbit Blaze and was charged on 12th December, yet I am still waiting to receive an email conformation and order number so I can track my order. Can anyone please help?

 

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎12-20-2017 00:03

‎12-20-2017 00:03

Hi

 

When Fitbit sends the order, a email is being send. Feel free to check the spam folder (sometimes legit emails can end up in the spam folder). Cat Embarassed

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‎12-22-2017 06:50

‎12-22-2017 06:50

A warm welcome to the Community @Jdill27 and @SunsetRunner thanks for stopping by.

 

I would like to know if you received your confirmation email or are you still having issues with your order? Have you contacted our support team? Did they offer you a solution for this?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-27-2017 02:49

In response to SunsetRunner

‎12-27-2017 02:49

Thanks for your reply.

It was delivered eventually but i didn't receive a single email from fit bit in regards to purchase, dispatch or delivery and i have looked right through my emails.. I'm not sure whats happened there but hopefully it doesn't happen to too many people. 

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‎12-27-2017 05:26

In response to Jdill27

‎12-27-2017 05:26

Thanks for the update @Jdill27. It's great to hear that you have already received your tracker. Maybe there was a typo in your email address and that's why you didn't receive any confirmation but now you can enjoy your Blaze. If you need anything else, do not hesitate in posting it.

 

Keep the stepping up! Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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