Why can't I get personal best on Weekly challenges?

[Ajt82]

Hi, 

Something is really bugging me..I have a Blaze and my phone app is on a Galaxy S6. I cannot see my personal best on weekly challenges, even though I have done many challenges and even won a few. Everyone must have a personal best! How can I beat something I don't even know? I have personal bests for all other challenges. 

[AlejandraFitbit]

A warm welcome to the Community @Ajt82 and thanks for the attachment. Just to be clear, you are not able to slide down to the personal best option, right? If you haven't already tried this, I recommend checking if your app is updated by following the instructions provided in the How do I update my Android Fitbit app? post.

I hope this helps, let me know how it goes. 

[Ajt82]

Thank you for your replyI have updated my app before I cane onto this forum. Everything up to date and still not anything in personal best section for weekday challenges. 


Sent from my Samsung Galaxy smartphone.

[AlejandraFitbit]

Thanks for the information @Ajt82. I recommend trying the following steps:

1. Log out and log back in

2. Force quit the app

Let me know the outcome. 

[Ajt82]

HiDone that. Still the same, attatched is screenshot. I even uninstalled and reinstalled. Still no personal best in weekly section. 


Sent from my Samsung Galaxy smartphone.

[HDBrian · Accepted solution]

I had this same issue.  In order to be eligable for the reward, you have to meet your goal each day of the week too.  It took me several times of doing this challenge until it finally worked because I had reached my 10,000 step goal each day too.

[AlejandraFitbit]

Thanks for the information @Ajt82 and  warm welcome to the Forums @HDBrian and I appreciate the explanation provided.

I was able to see that your inquiry about your personal best has been resolved. If you need anything else, do not hesitate in posting it. 

Happy stepping.