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Wildly inaccurate HR and calories

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‎03-20-2017 01:20

‎03-20-2017 01:20

Hi. I'm consistently having a problem with my Blaze. I don't wear it at night because I find it uncomfortable. When I get up in a morning, according to my Blaze, I've burned over 4000 calories and my heart rate is at 178+bpm, even though I've not actually put it on yet. 

I keep doing re-synchs and logging in and out of the app, which may resolve it for a day or so, but it never lasts and I spend more time trying to fix the thing than anything.

Is there anything I can do to solve this problem? Currently, it's just a very expensive watch.

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2 REPLIES 2

‎03-21-2017 16:30

‎03-21-2017 16:30

Hey there @Hotrodbarbie! Thanks for the details that you've provided. I would like you to restart your Blaze and double check that all your information is properly entered in your account. 

 

Also, you can check this article What should I know about my heart rate data? to learn some tips in how to improve your heart rate. Additionally, I've shared your post with Customer Support; expect a reply from them soon. 

 

Thanks for your understanding. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-22-2017 03:17

In response to SilviaFitbit

‎03-22-2017 03:17

Thank you. I've reset now and checked my info is all correct, in anticipation.

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