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Will not turn on or restart

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Last week my Blaze was frozen on the clock and I I couldn't restart it. I had to wait until the battery ran all the way out for it to restart. It was working fine for a few days, but I've been unable to sync it. Phone restarts didn't solve it and today I tried to restart the Blaze from its menu, and it has not turned back on. I pushed the left button and the logo came up for a bit, but then went black, and no it is completely unresponsive. The green lights on the back work (and I charged it to full just this morning) but the screen is dark.

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5 REPLIES 5

Sometimes doing the restart 3 times in a row helps.

 

If it does not than Contact Support.

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

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What do you mean when you say restart?


Besides, it won't even charge now. I think it's bricked.

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Did you find any solutions? Mine is doing the same 

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When after is charged it won stay on is always black n than I put it back on charge wait a day or 2 n the same thing over n over again this been going on for 2months now n , I'm thinking of call the company cuz after over $300, dollers we shall get what we paid for can an answer????

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Update:

After doing nothing for awhile, I tried (one last time) to turn it on again via the left and bottom-right buttons and it miraculously turned back on. On top of that it started syncing again, out of the blue. I have literally no idea why that worked that time and not the other times I tried it but it seems to be in normal working order again.

 

I do not like that it is so unpredictable, though. I restart my phone regularly after the Fitbit app updates and keep the device reasonably well-charged. I don't bang it around and I keep it generally away from water. The fact that it's so buggy in these regards is troublesome to say the least.

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