Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Won't connect to app

Replies are disabled for this topic. Start a new one or visit our Help Center.

So I got my blue last summer and it was great. Then I didnt. Use it for like a week and it died when I turned it back on the time and date were off. The Bluetooth is fine I still get text messages but the time and date are totally off and I tried disconnecting it from the app and re adding it but when I enter the 4 digit code from my tracker it just says "connecting to tracker" and doesn't do anything. Please help 

Best Answer
0 Votes
1 REPLY 1

It's great to have you here @Mark456! It sounds like your Blaze isn't syncing to your account and that's the reason why the time and date isn't updating. I would like you to try this syncing troubleshoot in order to properly connect  your tracker to the account. 

 

Also, you don't need to connect your tracker to the Bluetooth settings, unless you're trying to use music control

 

Hope this helps. Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes