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Won’t work off charger

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‎02-25-2018 18:59

‎02-25-2018 18:59

Hi! So my blaze works perfectly fine when on the dock charging but when i take it off the screen goes dark and does not turn on. When it is on the dock it says it is fully charged. I attempted pressing the two bottom buttons but it does not seem to restart. Please help 

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‎02-25-2018 20:01

‎02-25-2018 20:01

Please Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-26-2018 05:57

‎02-26-2018 05:57

Hey there @Ergill, welcome to the Community and @WendyB thanks for stopping by.

 

I appreciate your efforts in trying to fix this issue, since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-24-2020 16:41

In response to AlejandraFitbit

‎09-24-2020 16:41

I also have this problem. This has been reported quite often.  Has there been a resolution?  How to fix? 

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