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Workout info in the app doesn't match the dashboard

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‎12-27-2016 19:49 - last edited on ‎01-02-2017 06:04 by Moderator Alum

‎12-27-2016 19:49 - last edited on ‎01-02-2017 06:04 by Moderator Alum

I have a different but similar issue... I have a blaze that I wear daily during both weightlifting and cardio exercises... I will usually do a long run, then lift, then short run, then lift again.. I will switch between exercises based on the tracker's settings...

 

Since the new dashboard, I have noticed that the logged exercise in the app never correlates to the dashboard itself... for example, today I ran two sets of 35 and 10 minutes of intervals on the treadmill with the tracker recording "treadmill"... the treadmill said I ran 4.5 miles, my tracker said I ran 3.9 miles, and the dashboard says I have only moved 3.3 total miles for the day.... this is about the 4th time in 2 weeks that this has happened...

 

I have reset the tracker and restarted the phone...

 

What's next? Thanks for your help in advance...

 

 

Moderator edit: Subject for clarify. 

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‎01-02-2017 06:22

‎01-02-2017 06:22

Thank you for joining us in the Community @iancharlton! Man Very Happy

 

So I can check what's happening between the app and the dashboard, can you please provide me with a screenshot of both your app and dashboard, showing the discrepancy of information? Also, can you please tell me if you have logged the activity manually?

 

By the way, I have moved your post to this thread to keep sorted our community and your post have more attention for relevant help.

 

I'll be around in case you have any questions! Woman Very Happy

Annie| Community Moderator

Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄

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‎01-04-2017 17:34

In response to AnnieFitbit

‎01-04-2017 17:34

Today, I ran a 5k in about 40 minutes in interval runs, followed by a 20 minute stairclimber set and a 10 minutes elliptical set... about 3 minutes in to the elliptical, my tracker said I had hit my 10k step goal for the day... the tracker recognized the 40 minute run on the dashboard, and I manually logged the stairclimber and elliptical... I have the app connected to sparkpeople and running apps by red rocks... when I tracked my food for the day on sparkpeople and then went to check fitbit results, these are the screenshots from both the dashboard and the logged exercises....Screenshot_20170104-181842.png

 

 Screenshot_20170104-181822.png

 

To answer your question as to manually logged or tracked, I usually choose the exercise I am going to do on the menu on the tracker and push start... I rarely go in and add them, unless for example the auto recognize feature I have set to 15 minutes, and the elliptical workout was only 10 today...

 

This is really frustrating... especially since I was feeling so great about hitting my step goal early...   

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