Wrong time, notifications won't work, won't track exercise...at random times.

[nlphillips]

My Blaze goes randomly an hour behind my phone and fitbit app often.  Today it has been an hour behind for several hours now.  I've forced sync on my app several times throughout the day.  That didn't fix it.  I've restarted my Blaze multiply times.  That didn't fix it.  My time zone settings are correct and have not been changed.  My battery has full charge.  It's very frustrating.  I also have problems with my Blaze not syncing to my phone to track my exercise.  I often get an error saying the Blaze can't locate my phone or 'See fitbit app'.  Bluetooth is on, nothing's been changed but it just randomly stops working right.  Some days it's fine, other days it's not.  Same with the notifications on the Blaze.  My notifications haven't worked in a couple of weeks now, for no reason as far as I can tell because again none of the settings on my fitbit app or on my phone have been altered.  This is my 3rd fitbit and probably my last.  If I can't get it to work right, it's garbage...there's no point in having it.

[RunningFreak]

Hey @nlphillips! Did you try restarting your Blaze? A simple restart can solve even the most frustrating issues! Below you will find the short steps you have to take in order to restart your tracker:

1.) Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2.) Let go of the buttons.  

However, if you have tried restarting your Fitbit Blaze, I would try removing your Blaze from your Fitbit account and then setting it up as new. Also remember to make sure when you remove your Blaze from your Fitbit account that you also remove your Blaze from your phone’s Bluetooth settings. 

Quick note:

Make sure that you sync your Blaze before removing it from your account. If you don’t, all un-synced data will be lost!

If you find that nothing above solves your problem, I would definitely try contacting Fitbit Support via Chat. They are extremely helpful and kind when you find yourself in a tough situation regarding your tracker. 

Hope this helps!

Happy Stepping, RunningFreak!

[Fitforsure]

Mine is doing the same exact thing. I am ready to throw my blaze in the trash.

[nlphillips]

I've tried all of those things, sometimes several times a day.  Sometimes it works, sometimes it does not.  Every day there is something that doesn't work right with my Blaze and/or fitbit app.  It's VERY frustrating.  

[AlejandraFitbit]

It's great to see you around @nlphillips, @Fitforsure welcome to the Community and @RunningFreak thanks for stopping by.

First of all, thanks for troubleshooting this by yourselves. If your trackers are not showing the correct time, I recommend changing your timezone to a complete different one, sync your tracker, put the correct time and sync again. To change the timezone do the following from your Fitbit app:

1. Tap the account icon
2. Slide down and tap advanced settings
3. Tap Timezone
4. Check your timezone
5. Sync

If the problem is directly with syncing, please take a look at the Having trouble syncing? post and follow the instructions provided there. With the notifications you can take a look at the following posts:

• My Tracker isn't receiving notifications (iOS app)
• My Tracker isn't receiving notifications (Android App)

I hope this helps, let me know the outcome. 

[Berman]

How do I force sync my Blaze with the correct Loa Angeles time?