08-04-2017 10:48
08-04-2017 10:48
I've had my blaze a little over a year. within the last few weeks it has been losing charge quickly. For instance I just charged last night and I'm about at half power as I type this. Typically it would last 5-7 days. How can I trouble shoot and resolve this? I have had the same phone the entire time. Thanks!
08-04-2017 10:51
08-04-2017 10:51
Welcome to the forums!
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If it doesn't help Contact Support
http://help.fitbit.com/?cu=1
Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
08-07-2017 06:31
08-07-2017 06:31
A warm welcome to the Community @bethanys306 and @WendyB thanks for stopping by.
I would like to know if the instructions provided by our friend @WendyB worked? Did you get in touch with our support team?
Hope to hear from you soon.