blaze doestnt recharge only red battery indicater blinks

[Khalid_khan]

after 11 month of use my balze wont charge...its getting current from cradle as i shutdown it n put it in cradle it gets on n battery indicator starts blinking in upper left corner but device dont get charge....no hard reset helped me...is there anything i could do?i dont know if it gets returned or how to return it..if not how to get it repaired

plz help me

[Butterflywings]

It is possible that it is the wire and not the Blaze.  Try charging it from a computer

[SilviaFitbit · Accepted solution]

Hey there @Khalid_khan! Thank you for the troubleshooting that you've tried. In this case, I would to make sure that you're properly charging your tracker and you can also try restarting it. 

Currently, there's no place to repair your tracker. However, if you have done the procedure I posted above and your tracker is still not charging let me know, because Customer Support always have options for you. 

Thanks for your advice @Butterflywings. 

Keep me posted! 

[Khalid_khan]

Tysm I contacted customer service n told them i aint currently residing in USA where i bought it.

They were very helpful n sending me replacement here in pakistan.

I m totally amazed by their service n feel my decision to buy blaze over garmin or other product was right

5 star for fitbit 🙂

[SilviaFitbit]

I'm glad to hear that you got such an amazing experience with Customer Support @Khalid_khan! Hope you can continue enjoying Fitbit Blaze. 

[Bentleyjk]

My Blaze went blank for 2 days with no flashing lights anywhere. Tried the solution offered by pressing the single button on the left and the bottom button on the right for 10 plus seconds with no luck.  Then suddenly it only flashes red when I tried to charge it, one hour later it started working again. Do not know why so I will keep it. If the problem happens again, I have to believe the watch is on its last leg. Its about 3 years old.

[Jojod33]

This is exactly what is happening g with mine and it is also 3 yrs old. I am so upset! I can't reset it it's completely dead now. I cleaned contacts gently, I tried other ports, with computer in wall. I have to try to call I guess

[Norm2112]

I am having the same issue. I have had my Blaze for a couple of years and never had any problems until last week. I have tried your proposed solutions but they haven’t worked. Is it just a write off at this point? Any additional help you could provide would be much appreciated. Thanks. 

[Bjorn45]

I have the same problem. We’re you able to fix the problem or end up buying a new watch?  Thanks. 

[Jojod33]

I had to buy a new watch

[Norm2112]

No. I eventually gave up and bought a new tracker.

Sent from my iPad