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blaze hasn't logged sleep since 9/24

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‎10-11-2017 12:41

‎10-11-2017 12:41

Hi - my sleep logs haven't been recorded since 9/24.  I'm wearing the fitbit the same way i did prior and the battery is charged.  Any clue why it would stop working all of a sudden?  

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6 REPLIES 6

‎10-11-2017 13:01

‎10-11-2017 13:01

@mellochick There’s a glitchbwhich means it doesn’t pick up the sleep stages. 

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‎10-11-2017 21:41

‎10-11-2017 21:41

Mine has stopped syncing completely. Ugh.

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‎10-12-2017 12:19

In response to Kieron_j

‎10-12-2017 12:19

Yep - I read about it not picking up sleep stages.  I'm not getting ANYTHING - not even the old sleep/restless/awake.

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‎10-12-2017 14:02

In response to mellochick

‎10-12-2017 14:02

I contacted Fitbit support through email and they are sending me a new one.
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‎10-12-2017 20:05

‎10-12-2017 20:05

Mine hasn't since sept 9th! And won't track my 250 steps an hour. I switched from Garman to Fitbit and now I'm thinking it was a mistake. I never had a problem with my Garman 

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‎10-15-2017 08:59

In response to Ashl52

‎10-15-2017 08:59

Hello all, I hope you are doing fine!

 

If you are having issues syncing your information, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. You can also log out and log back in to your account to see if your information appears.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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