01-14-2017 22:34
01-14-2017 22:34
blaze will only work when on charger. i was only able to setup my fitbit blaze when it was plugged into the craddle i held it onto the charger pins and set it up . but once i remove it from the charge cradle it doesnt work at all. when it is plugged in batter symbol says it is full.
01-15-2017 04:24 - edited 04-07-2018 08:05
01-15-2017 04:24 - edited 04-07-2018 08:05
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Wendy | CA | Moto G6 Android
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01-16-2017 05:29
01-16-2017 05:29
It's great to welcome you @samxr100 and @WendyB thanks for stopping by.
I would like to know if you keep having problems with your Blaze even after trying our friend's tip? If you still having inconveniences, feel free to get in touch with our support team. For a faster response you can contact them via phone or chat.
Catch you later.
01-16-2017 05:35
01-16-2017 05:35
11-11-2017 06:02
11-11-2017 06:02
Have you had any luck with your fitbit? Mine is having this issue as well. It seems to be a common thing.
11-11-2017 23:29
11-11-2017 23:29
11-12-2017 03:34
11-12-2017 03:34
01-17-2018 06:03
01-17-2018 06:03
How long did the replacement last?
01-17-2018 06:55
01-17-2018 06:55
So I bought the Fitbit Blaze last week and it started to do this yesterday. It works on the charger and then when I take it off 2 to 3 minutes later it shuts down. I guess it's a software thing more than actual hardware because of how long I had the product. I must say, for the price I paid, I'm pretty pissed off. I took the 3-year guarantee with BestBuy and I'm going to go see them on Friday but still... A product you sell this pricey shouldn't stop working after only a week.
01-17-2018 15:19
01-17-2018 15:19
01-17-2018 15:21
01-17-2018 15:21
04-06-2018 14:45
04-06-2018 14:45
I’ve had mine for two months and it now does this as well!
04-06-2018 17:53
04-06-2018 17:53
A warm welcome to the Community @Vanessa0527. I would like you to confirm you've restarted it and make sure you've fully charged it as this can be the reason why it's only working when it's connected to the charger.
Keep me posted.
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07-31-2018 08:49
07-31-2018 08:49
mine is doing the same thing. Will not turn on out of the charger. I've had mine for about 8 months... started doing that this last week.
07-31-2018 16:46
07-31-2018 16:46
08-02-2018 17:48 - edited 08-02-2018 17:49
08-02-2018 17:48 - edited 08-02-2018 17:49
It's great to have you here @sjwoood! I would like you to confirm that you've restarted your Blaze and that you're fully charging it.
Thanks for posting your input @samxr100! I'm glad to hear that it was replaced under warranty.
Hope this helps! Keep me posted.
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08-02-2018 21:42
08-02-2018 21:42
08-17-2018 09:02
08-17-2018 09:02
Have the same problem here, have had it for 9 months now, Blaze only works when in the charger as soon as it is removed it powers off. Have tried the restart as suggested in earlier posts, but fiddly as you have to do it whilst it is in the charger but possible. Any other advice moderators?
08-25-2018 06:42
08-25-2018 06:42
A warm welcome to the Community @sjwoood and @BenjaDix. I appreciate the troubleshoot that you've performed as well for the details mentioned. In this case, I've shared your post with our Support team, they will continue assisting you on this matter.
Hope this helps! I'll be around if you need further assistance.
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08-26-2018 11:33
08-26-2018 11:33
It will keep happening. The Blaze is a faulty product. You're one of the few lucky ones...most of us this occurs right after the one year and you have a 200 dollar paperweight.