blaze will not show battery is charging

[jenny80]

Hi. Not even used the blade yet. Trying to charge it and all I get in screen is fitbit.com/setup and dots. No battery icon. Nothing. I have no idea if it's charging or not. Also tells me battery is low and cannot complete set up. Not helpful if it won't charge to allow me to do this! Reset 3x. Tried 3 different usb ports. Nothing. It's driving me mad. Anyone? I've looked at tutorials in fitbit to make sure I'm not doing anything wrong 're charging it. Seems simple enough.. so why won't mine work.

[SunsetRunner]

@jenny80
This is normal. Just let it charge for 30 minutes up to an hour then you'll have enough battery to complete setup. It would be nice to have a battery level at the start, but we all went through your situation, so don't worry it is changing when it's in the dock. Just give it time.

[jenny80]

Thanks. I will try this. It would be nice if fitbit showed this is sometimes the case on their tutorials. Hopefully it'll be ok then 🙂

Sent from my iPod

[AlejandraFitbit]

A warm welcome to the Community @jenny80 and @SunsetRunner thanks for stopping by and the recommendation.  I would like to know if the recommendations provided work for you? Were you able to setup the tracker and charge it?

Hope to hear from you soon. 

[jenny80]

Yes thanks. Took two hours to sync rather than 10mins... But I think I'm there now!

Sent from my iPod

[Emerald051256]

Had my Blaze plugged in for over four hours through my PC, still no battery icon and still receiving msg the battery is low...seriously???????

Even tried a wall charger - no luck there either.

[Rich_Laue]

The big battery icon should only show for a few seconds after connecing the charger up, if you dont see it when setting the unit up to charge, then something is wrong.

Take it out of the charger, check orientation  and try again. Try a phone charger, some laptop's/pc's will turn power off on the usb's wh3n they go to dleep or hibernate.

Now one problem i noticed with my Blaze is ttat the battery icon does not want to always update while charging. After 30 minutes it will still say empty, but if i take  it out and oreinsert, it will dispoay correctly with about 50% charge . 

Now if the Blaze display shows www.fitbit.com/setup then you are correct in that there will be no battery icon or evidence that it is charging. Your Blaze needs to be setup first.

[ThomW123]

Same thing happened to me. My wife and I each got a FitBit as a present recently - she got a Charge2 and I got a Blaze. Both had the problem of very slow charging and the same 'cat and mouse' problem of not being able to finish SetUp without updating but not being able to update without enough charge on the FitBit all with no indication on the FitBit screen of how well the charge was progressing ... if at all. The Charge2 was finally charged enough to finish SetUp after 2+ hours and my Blaze only had 4 red bars of charge after an initial overnight charge a week ago (and no further use since) plus over 2 hours this morning. SO frustrating. Especially when you see the number of "charging issues" users of FitBits have had - on this site and elsewhere on the Internet. There is a major design or quality problem going on!

Anyway, I got through to Tech Support this morning and after explaining the situation and going through the usual troubleshooting questions, the guy on the phone said I should send it back for a replacement. That's because it was bought over a month ago at a Best Buy (as I said, it was a gift) and I couldn't return it there, since over 30 days had passed since the purchase!! When I asked about shipping cost, he confirmed that yes, I would have to pay. When I expressed disbelief and got angry, he said he'd send me a FedEx label with prepaid shipping. Then he checked my email address again, was able to access my FitBit account, saw that it was only set up this morning, and then - for some reason - offered that I didn't have to send back anything ... and that they would send a free replacement 'pebble' right away. Hopefully the experience with the replacement is better than that with the set up of both these FitBits.

Unfortunately this world of "let's launch now and fix it as we go" has become so commonplace with most high tech products that the customer experience has been lost. Nice packaging, for sure, with cool web site and the promise of very neat data analysis capabilities ... but who cares about that stuff if you can't get the product set up in the first place!! Holding my breath and hopefully things will get better ...

[Rich_Laue]

@ThomW123this is the steps i do to setyp a tracker, I've only setup 15- 20 so far.

-Place in charger

-Connect to ohone charger, computer stops xharging when goes yo sleep.

-No tracker shows an indication tgat it is charging,  other than the slight vibration when first connecting or it disconnects

-Now procede to setup, enter 4 digit code etc

-App sees that the tracker is connected to its charger and charging.

-Since it is charging, the app doesnt care that the battery is low.

-Update finishes, usually under ten minutes, has been as short as 4.

[ThomW123]

Update -

Replacement Fit Bit pebble arrived in two days. Fantastic service. And the new one set up just fine. Went better when the pebble was plugged into my iPhone charger than when plugged into my laptop's USB port. Nice to be able to enjoy by new Blaze Fit Bit and having fun learning how it works!

[PureAbsolute]

Thanks, Rich -- Exactly my situation -- The www.fitbit.com/setup url appears at the bottom, and the so called fitbit dots are on top (Jenny's term).  Looks like I have a couple of hours to wait!

[Deesah]

Why don't you offer prompt solutions to such problems ma'am? ......really agonizing!

[Rich_Laue]

@Deesah, I'm not sure who you are addressing, but please remember the people that I volunteer their time to help their fellow Fitbit uses out are themselves Fitbit users and not employees of Fitbit. So yes if we don't respond right away it's because we have something else to do.

Since this is your first post on this thread and I see no question asked about any type of hardware issue, may I ask what the problem with your Blaze?