blaze won't pair, connect with Samsung 7

[henpen10]

Ok, do did the update. But from this time on, the auto pair on the blaze kept turning itself off.  Therefore, would  not synic.  So I have turned blaze off many many times and turn the phone off and turned bluetooth off and on and now unpaired blaze completely but now it will not repair with watch. Very annoying.  What happened with the update - what a shocker!!  My phone keeps staying bluetooth issues restart.  What a pain. 

[henpen10]

Ok, do did the update. But from this time on, the auto pair on the blaze kept turning itself off.  Therefore, would  not synic.  So I have turned blaze off many many times and turn the phone off and turned bluetooth off and on and now unpaired blaze completely but now it will not repair with watch. Very annoying.  What happened with the update - what a shocker!!

[PapaKaiz]

I also have a Samsung Galaxy S7. Just received my Blaze 2 days ago. There were some hiccups out of the box, but pairing with my phone was not one of them.

I did have a problem a couple hours after bringing the Blaze online, while looking at the various clock faces. The Blaze froze at one point, and seemingly had a mind of it's own, refusing to unfreeze, even after several attempts to re-set it. 

The Blaze did finally unfreeze, and tech-support helped me sort thru the clock faces to insure the Blaze was operating properly. 

[Rich_Laue]

Hello @henpen10 when you say you unpacked it from everything, do you mean that you removed it from your phones Bluetooth settings. Tthis is the way to unpair, and a simple sync should pair it back up. 

Now if you are referring to removing the tracker from the Fitbit account by removing it from the app, this will not unpair the tracker, but simply tells Fitbit I don't want to use the tracker and causes more problems. 

You will need to unpair the tracker, before you can set it up as a new device, losing all unsynced data.  Once setup the app will do the Pairing for you. 

[henpen10]

I have disconnected my blaze from everything and then reconnected it. It continually does not connect to my Samsung galaxy 7.  My phone has a fast connect feature and tells me it is connected to the blaze but still no live data is received. Just a red exclamation mark. I am over the frustration and feel like just getting a different brand. Being too high maintenance. Every other Bluetooth device connects with no issues

 Dread doing the updates

 Hate the new dash and wish I could remove it entirely. Does not seem to have this option. 

[Rich_Laue]

About the dash @henpen10 go to your account - settings - advanced settings - look at the top option. Change to old dashboard 

Im not familiar with Fast connect, what i find is that by doing a sync before going for a walk, the live data now shows on the dashboard.  Allways connected also helps.

[NoHo1]

I am experiencing a similar problem. It synced once or twice after the update and now there is just no way to sync it to my s7 edge. I've tried everything, including resetting the blaze and my phone. I even unpaired the tracker from my account and now can't get it back on. When using the normal blaze on Bluetooth, it kept rejecting pairing. Tried with blaze classic, pairs to Bluetooth but gets stuck 'connecting' after I input the 4 digit code. Help please!

[AlejandraFitbit]

It's great to welcome you @henpen10, it's great to see you around @NoHo1, @PapaKaiz and @Rich_Laue thanks for stopping by.

@PapaKaiz I am glad to hear that your tracker is now working properly. @henpen10 and @NoHo1 if your trackers are not syncing, I recommend following the instructions provided in the Having trouble syncing? post, now if they are not paired, you can set them up by doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know the outcome. 

[henpen10]

My blaze is paired and from the samsung feature quick connect it is
connected but the dash won't recognise that tracker all the time it is
connected. I get the red exclamation mark. I am at a loss. Then suddenly it
will update the data when it feels like. The fitbit app keeps telling me
tracker not found.

I have unpaired everything and repaired it. I manually connect via
Bluetooth and the phone says yes connected but red exclamation mark on the
fitbit dash app. All since last update. Over it. Looking forward to other
peoples experiences. I just want a solution. Would be great if it could
start working again. All the time. Thanks for taking the time. Still not
working.
henpen10

[AlejandraFitbit]

Thanks for the information @henpen10. Have you tried the instructions I provided in my previous post? If you haven't, I recommend following them. Also, I recommend turning on your location and bluetooth at the moment of sync.

Let me know the outcome. 

[webmouse]

Those troubleshooting steps are for syncing. Not the Bluetooth pairing. I too have a Samsung S7 Edge and it just will not stay connected via BT. Very frustrating. I also just spent a ridiculous amount of time on chat with support who could not understand that my problem was not SYNCING but rather the bluetooth connection. I'm inches from a return.

[5arahr]

There has to be an issue that just came up with the S7's... because I'm also having issues. I posted something the other day, and others are having issues has well. I emailed fitbit this morning, hoping to hear back from them soon.

[AlejandraFitbit]

A warm welcome to the Community @webmouse and @5arahr great to see you around.

I would like to know if you keep having inconveniences syncing your trackers, have you checked if your phones are compatible mobile devices. I recommend following the instructions provided in my previous post, not the setup part but the syncing part.

Let me know how it goes. 

[henpen10]

No I am not because I have stopped using the blaze and given it to my
husband.

[MetalAenima]

Never syncs correctly. Not since day one. Fitbit is trash. Get your $ back. 

[Rich_Laue]

@MetalAenima have you asked for help yet, or described the problem your having? 

In the last two days I've meet 5 people who say that they love their Blaze.