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fitbit.com/setup message on Blaze

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‎11-04-2018 04:07 - last edited on ‎11-05-2018 04:58 by Moderator Alum

‎11-04-2018 04:07 - last edited on ‎11-05-2018 04:58 by Moderator Alum

Hi there,

 

My Dad has a new Blaze, paired on the app but needs to be updated. The battery is to low to update but it won’t charge. When in the cradle it just displays the fitbit.com/setup message, the charge battery doesn’t appear. The Fitbit was definitely paired with his phone. Have tried a bunch of different USB ports and plugs.

 

 

Moderator edit: subject for clarity

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‎11-05-2018 04:59 - last edited on ‎07-07-2025 08:22 by Fitbit Moderator

‎11-05-2018 04:59 - last edited on ‎07-07-2025 08:22 by Fitbit Moderator

Welcome to the Community @MaeveMc.

If you are seeing the fitbit.com/setup message on the Blaze it means that it isn't paired yet. Please take a look at the help article How do I set up my Fitbit device? and follow the instructions provide there to set it up. Once you pair it, put it to charge and see if it appears the battery icon.

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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