new Blaze not showing sleep stage data

[Keely101]

I received my Blaze 4 days ago.  The first night I wore it tightly (too tightly I thought as the buckle dug into my wrist) and I received a full sleep analysis the next morning.  The second night, there was only basic time slept data and no cycle analysis. I had loosened the strap a bit, so I thought maybe it was too loose. Last night, I wore it tightly and, again, basic sleep times but no cycle data is showing. I have searched the forum and none of the usual reasons seem to apply - The band was tight, I did not manually log sleep, and the battery is at half power.  Can anyone help? I struggle with sleep and the sleep tracker was a big part of my decision to buy this device.  Thanks.

[Rich_Laue]

Let's look at the sleep record and see if Fitbit knows why sleep stages where not displayed. 

[Keely101]

Thank you.  There was no error message displayed today under the basic sleep stats.  It only showed time awake, restless and asleep, during an 8 hour sleep period, but no sleep cycle data.  The Fitbit was snug, had battery and the manual sleep log was not used.  I contacted Fitbit support today and they have had to escalate the matter because it is "unusual."  ?