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"All Caught Up" message popping up several times

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‎01-18-2020 14:46 - last edited on ‎01-20-2020 12:03 by Fitbit Moderator

‎01-18-2020 14:46 - last edited on ‎01-20-2020 12:03 by Fitbit Moderator

All Cought Up! No notifications

keeps popping up every few seconds and draining the battery within an hour or two. I have reset the watch and the app several times, notifications are turned off (and always have been) and I have trauled through existing posts to find this has been a common issue with no real resolution or response provided.

I have had a fitbit of some description for the last 8 or so years and would hate to have to change brands for something like this.

Looking forward to your response and help.

 

Moderator edit: Subject for clarity 

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‎01-20-2020 12:02

‎01-20-2020 12:02

Hi @JodySmith, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for your post and troubleshooting this situation prior to posting, certainly your Blaze isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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