"All caught up" constantly popping up

[mws5177]

On my Blaze, the "All caught up - no notifications" message is constantly popping up.  Like every few seconds.  It interrupts other functions.  For example it kept pausing as I was tracking my workout this morning.  If I shut down the device, it just comes back on and continues with the message.  It's also draining the battery very quickly.

This is the second time this has happened in the last few weeks.  Seems to happen when battery is very low.  I tried charging it, but the message continues to pop up.  Only thing that worked last time was to let the battery die completely, then charge it.

Any other ideas? 

Thanks in advance

Moderator edit: Updated title for clarity

[mpjog]

Thank you Ferdinand for this suggestion which I have just implemented. Very simple to do but has not made any difference to the “All caught up... “ messages which are coming through rapidly at present. Any other suggestions from the team at Fitbit would be welcome. This really is very frustrating and time consuming.

Sent from my iPhone

[Naomiqd]

Mine is working grand now cheers

[mpjog]

Mine still very poor. The worst it has been!! Need some better advice.

Sent from my iPhone

[FerdinandFitbit]

Hi there everyone! Good to see you in the Community Forums! 🙂

@Naomiqd, I'm happy to hear that you're back on track now! 😄

@mpjog, thanks a lot for taking the time to follow my suggestions and I'm sorry that it hasn't worked for you 😕

There's one more thing I would recommend. You can remove your Blaze from the connected Bluetooth devices on your phone and then, you can try to set it up as a new device. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set up your tracker as a new device.

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know how it goes!

[mpjog]

Thanks for the response. Tried that already. Spoke to Fitbit helpline who have agreed to replace Blaze. I’ve decided to change to Versa and get 50% reduction on price. Don’t understand Fitbit ability to solve problem - presume it is a minority of Blazes around 2 years old! Anyway looking forward to Versa. Didn’t think straight replacement was best deal with no ongoing warranty. Hope this inspires others to pursue Helpline. A bit scary that you give them your email address and they see clearly your device is not performing to spec!! Hope this is helpful.

Sent from my iPhone

[tiger840]

I have done all of this to no avail. My watch started doing this today and is almost 2 years old.

Is switching to an Apple Watch the solution?

[alex_in_alaska]

i both rebooted and also disconnected and reconnected to the phone, still getting the "all caught up" every 10 seconds? can't find anything in the app to turn them off?

tried all these suggestions; removed all bluetooth connections, still getting the message

Moderator edit: format

[GATR]

I had to call them. Soon as I mentioned the problem they knew right away. They were very good and sent me a new one quickly. Problem solved. Good luck

Sent from my iPhone

[Hootie60]

Have you removed the module from the band and see if it continues to
malfunction? Make sure the buttons on the module itself are clean of any
build up.

[Naomiqd]

my blaze will not stay charged .it will only last a few hrs

[mpjog]

Hi.
I ended up calling the helpline and although I’d had the Blaze for just over two years they offered to replace it. In the end I went for a Versa at 50% discount because I’d had enough of the Blaze and a lighter waterproof alternative was more attractive. I think it is simply a design flaw. Good luck.

Sent from my iPhone

[Onemichael01]

I was able to get Fitbit to replace mine so the issue does not occur in the
replacement.

[Naomiqd]

I may ring them my self thank you all

[alex_in_alaska]

after running the battery down and then recharging overnight, while
disconnected from both bluetooth and cellular, the problem seems to have
gone away. no idea why.

[DavideFitbit]

Thank you for the updates @alex_in_alaska, it's good to know the message has gone away. Let us know if you do experience this same problem again, so we can further investigate.  

Thank you for sharing your experience with this as well @GATR, @Hootie60, @mpjog, @Onemichael01 . 

Hi @Naomiqd, are you having the same problem described in this thread? With the message "All caught up" constantly popping up. Or you were referring only to a problem with the battery draining too fast? If you haven't done so already, please try to restart your Blaze, and make sure you've also followed all the steps listed here to improve battery life. 

Please keep me posted. 

[mpjog]

Just to confirm. The problem did not cease. The Blaze was replaced.  

[DavideFitbit]

Thank you for the clarification @mpjog. 

[Shadoggy]

I am now having this same issue.  This morning on my daily 1 hour walk, i literally got the message 3 or 4 times a minute.  Rebooted, tried to figure if there is a way to hard reset, nothing.... Disabled the notification, disabled bluetooth, still the same.   And it seems it is also impacting my Samsung S10 as it stops the exercise tracker on Samsung!  Really frustrating for a watch that is less than 2 years old.  I got mine in June of 2017.... Really disappointed to have such an issue.  And, from what I have read in this forum, this issue has been around since 2017.  Sad to see that Fitbit has done nothing about it other than trying to sell you another device at 50% off. 

[Bertas]

I sent my Blaze into EARLY retirement and updated to Versa. So far - it's
behaving.

The Blaze was on a gradual decline.

I had to reset it several times - until finally - it lost its mind
completely.

[Naomiqd]

I stopped using it . They gave me a replacement but that stopped working
too