"Can't find trackker" blaze

[Coreybops]

All of a sudden my phone cannot find my blaze to sync data with. I haven't changed anything. There's been no new software update for my phone. I have a galaxy s6 and thus is the one I have issues with. I have the app on my ipad and it syncs fine on that. Anyone any ideas. I've been reluctant to unintelligible and install the app again as I'm concerned it will lose all the data..... will it???

[kbess88]

I am experiencing the same issue as well on my iphone. I got my Blaze last Thursday and had no problems with it syncing until the weekend....posting to follow this feed. I believe if you redownload the app or 'Forget the device' and reinstall it you will lose all of your data...which I am going on day 4 of losing my steps progress :oS

[godzooky75]

I have had this problem intermittently with my Surge. I usually wait and sync later, or if I really want the data now, I have to power-cycle the watch. Always syncs when restarted. Might work for the Blaze too...

[sshoys]

I'm having the same issue. I tried to sync my Blaze with my Samsung Galaxy S6 Edge this morning, as I do every morning, and my phone wasn't detecting the device. Two hours later I have shutdown and rebooted both the Blaze and my phone dozens of times, tried unpairing and re-pairing with no success, and now am finding that every time I unsuccessfully try and connect the two, the bluetooth menu option disappears from the Blaze (and then I have to reboot it and start all over). I've looked at a number of different threads with suggestions and tried them all (bluetooth on and off, completely uninstall Fitbit software, hard reset Blaze, unpair and repair, etc., etc., etc). I also just tried to set up the Blaze on my iPod and ran into the exact same issues.

Suggestions?

[Coreybops]

Well to throw another spanner into the works. I've just been out in the car where my phone connects with Bluetooth automatically. Out of curiosity I thought I'd see if it would sync.................... and it did. Showed the icon that it was connected and showed live heart rate. Turned the car off and the connection disappeared as my phone was no longer connected to the Bluetooth. I know it's now my phone as it works fine. Doing my head in now.

[Coreybops]

Emily should say I know it's not my phone

[Coreybops]

Above should say above. Not flaming Emily. I have no idea who she is.

[sshoys]

After some additional research, it seems that you can take bluetooth out of the equation. The Blaze Classic that shows up in the Bluetooth menu is just for the music option. Apparently the Blaze should be connecting automatically for other interactions between device and phone.

So that said, why is my Blaze still not being recognized by my phone? I finally plugged an old Fitbit dongle into my laptop and it detected my Blaze in a flash, so is this a phone/ mobile app issue?

[Coreybops]

I also think it could be the app although I am suspicious of the blaze itself as these issues have only started since the recent new firmware upgrade. I can sync no problem with my ipad so that's what leads me to think it could me the android app