"Tracker not found" when trying to sync

[iaine]

Trying to sync my Blaze running s/w version 17.8.301.7 with my Samsung galaxy S7 and all I get is the message "Tracker not found      Dismiss".  They had been syncing quite happily up until 08:45 yesterday morning, then they just stopped.  I have tried re-pairing, switching off bluetooth. switching off Blaze. rebooting blaze (Left & Right button). Nothing, absolutly nothing, just  "Tracker not found".  Blaze is recording my data, just not communicating it with anything no matter what I try!

HELP please! 

[iaine · Accepted solution]

S

Sorted!!  Re-start phone. Simple and straight forward. think this solution should be posted as a sticky.! No data lost, took all of 15-20 seconds and a day and 1/2 's data synced.

[Kokkisimo]

Same problem here with Oneplus One, i have same error tracker not found. Somewone have a solution.

Oneplus one android 6.0.1

Fitbit app 2.38

Blaze firmware 17.8.301.7

 And if i m stay near my phone the sync work, but when i m working i don t have phone with me, and when i comeback blaze don t wont to sync with oneplus. I can sync it just with a phone reboot a blaze reboot a bluetooth reboot etc etc etc. I just won t to know if is an application problem, firmware or is my phone.

[MoungjeanLee]

Hello @iaine Welcome to the Fitbit Community! I am happy to hear your tracker was able to sync with your phone now! Thank you for the trying some trouble shooting you've done! 

@Kokkisimo Please tell me what trouble shooting you've done! 

You can check our tips when your tracker is not syncing. 

Hope this helps. Keep me posted! 

[Kokkisimo]

@MoungjeanLee I can t sync blaze with oneplus one, i try previous version of app but nothing, i try previous version android ( 5.0 ) but nothing, i try another rom ( Oxygen Os ) but nothing.

The phone only sync if i unpair blaze and i do the first sync, but if i move away from the phone for a couple of hours on my return will not work. I returned a blaze to amazon thinking was faulty, but this new blaze have the same problem. My phone never had problems with bluetooth, so i think the problem is in the android app, blaze firmware or is not optimized with oneplus one because my friend have a google nexus 6p with android 6.0 ( Like me ) same blaze firmware and same version app with zero problem.

[MoungjeanLee]

Hello @Kokkisimo! 

Thank you for the sharing. It is frustrating that you are still experiencing same issues after you tried the tips i provided. 

Please contact our support and I am sure they will be happy to assist you!  

[juiceprof]

The "accepted solution" sounds great, but it doesn't work for me.  Even if I restart my Galaxy S7 AND restart my Blaze, I still get "Tracker not found...Dismiss," even after several tries.  Nothing else works either--like turning bluetooth Off and On, etc..  This happens with the Blaze less than 6" from the phone.  Usually, it will eventually sync--maybe several hours later.  Phone and Blaze software are up to date.  This behavior has been happening for several weeks.  VERY annoying.  BTW, I can also sync to an iPad.  When the Blaze will not sync with the Galaxy S7, it will not sync with the iPad either.

[juiceprof]

Tracker not found.  Tracker not found.  Tracker not found.  I am sick of "tracker not found" as many as three times a day.  Rebooting my Galaxy S7 does nothing.  The only thing that works for me is rebooting my Blaze.  Okay--that works, but I'm tired of having to do it several times daily.  That is NOT a "solved" problem.  All software is up to date on Blaze and S7.  Bluetooth setup is correct and unchanged since back before the problem started 3-4 months ago.