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"Your sync has been schedule and will start soon" message

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‎03-02-2018 07:51 - last edited on ‎03-04-2018 03:39 by Moderator Alum

‎03-02-2018 07:51 - last edited on ‎03-04-2018 03:39 by Moderator Alum

I have been using my Fitbit Blaze on an iPhone since it came out.  I recently changed to a Galaxy S7 and now I keep getting the schedule sync message with the warning box.  "Your sync has been schedule and will start soon" on the app. If it actually will sync on a schedule, I'm fine with that but it doesn't. I know this isn't a new problem because I've seen topics about this as far back as 2015 and none of those fixes have helped. The tracker is storing all my information because I can access it through the Blaze itself, but I can't access anything through the app. I've turn it off, restarted it, reinstalled the app, and nothing works. My location services are on, all permissions are on, I can't seem to figure out why this is still happening.  I love my Fitbit, but if it's not doing what it's supposed to, I don't want to use it. Thank you for the input!

 

 

Moderator edit: subject for clarity

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‎03-04-2018 03:41 - edited ‎03-04-2018 03:41

‎03-04-2018 03:41 - edited ‎03-04-2018 03:41

A warm welcome to the Community @BrookePBlaze.

 

Thanks for troubleshooting this by yourself. Regarding the "Your sync has been schedule and will start soon" message you are seeing. I have a Samsung phone too and receive the same message. I think it is because the phone isn't getting a good signal of the tracker but it starts syncing once I swipe down to refresh. Have you tried this? If you haven't, at the moment of seeing this message just swipe down and this message will disappear.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-05-2018 13:54 - edited ‎03-05-2018 13:55

In response to AlejandraFitbit

‎03-05-2018 13:54 - edited ‎03-05-2018 13:55

I've got an S7 and it can take over an hour for a sync to actually work.  I do get that same message but then the sync starts so haven't taken a lot of notice of that but actually getting the app to update on the S7 and then update my My Fitness Pal profile can literally take hours.  I've done all the same troubleshooting myself and similarly am rapidly falling out of love with it.

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‎03-05-2018 19:11

In response to Shazbat

‎03-05-2018 19:11

I use an S5 around the house and and S7 away. I think it's not strictly on Fitbit when you can't sync. There are times when only rebooting my phone brings back syncing in a timely manner.

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‎03-11-2018 15:23

In response to MarkMM

‎03-11-2018 15:23

It's not particularly user-friendly or satisfactory if you have to restart one or both devices to make them sync. Can only assume the last software update for either the Blaze or the phone has created the issue - doesn't stop it being annoying

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