"error 500" when setting up Blaze

[Lizzgirl212]

My mom recently gifted me her Blaze as I’m on a weight loss journey. She deleted her Fitbit account before she gave it to me. I disconnected my old Alta and have been trying to set up the Blaze. Every time I get to the 4 digit number code, it’s says connecting, then fails and gives me an error message error 500.

Someone please help me, I’m getting frustrated. I’ve already restarted my phone, the Blaze, everything is up to date. The Bluetooth is connected no problem it just won’t sync with the app. I have an iPhone 7 plus. How do I get this thing to work?

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Lizzgirl212, welcome to the Forums.

Thanks for troubleshooting this by yourself. Can you please provide me with a screenshot of the error you are receiving by following the instructions provided in this post? In the meantime, please confirm you are doing the following from your Fitbit app to set your Blaze up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope to hear from you soon. 

[Lizzgirl212]

[AlejandraFitbit]

Thanks for getting back and for the attachment @Lizzgirl212.

Lets try the following: uninstall the Fitbit app, install the Fitbit app and after installing the app again, restart your phone. After these steps, perform the setup procedure one more time.

Keep me posted. 

[Lizzgirl212]

Still the same error. Nothing is working. Fitbit customer service tells me there’s an issue with the blaze syncing with the iphone, and told me to use a different device like a different phone, iPad, or computer. 

Just makes me wonder that if it’s this hard just to set up this thing how many problems am I going to have with it not syncing throughout the day..

[Lizzgirl212]

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@AlejandraFitbit wrote:

Thanks for getting back and for the attachment @Lizzgirl212.

Lets try the following: uninstall the Fitbit app, install the Fitbit app and after installing the app again, restart your phone. After these steps, perform the setup procedure one more time.

Keep me posted. 

---

Still the same error. Nothing is working. Fitbit customer service tells me there’s an issue with the blaze syncing with the iphone, and told me to use a different device like a different phone, iPad, or computer. 

Just makes me wonder that if it’s this hard just to set up this thing how many problems am I going to have with it not syncing throughout the day..