"the operation couldn't be completed (com.fitbit.http error 0)" Error

[Sudhi0601]

Hi, I had syncing issues few mins back so I did try many things:

1. restarted blaze

2. restarted iPhone

3. did 1 and 2 multiple times

4. removed the device and trying to add it back but getting the error "the operation couldn't be completed (com.fitbit.http error 0)"

It's just stuck here and nothing is working. What is the solution?

Moderator edit: Subject for clarity

[AlejandraFitbit]

It's great to see you around @Sudhi0601, thanks for troubleshooting this by yourself. Have you tried to setup the tracker as a new device? If you haven't, I recommend trying this by doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know the outcome. 

[mindy7]

If your phone is connected to Wi-Fi, please try switching to Mobile Data and re-attempt the setup.

[Sudhi0601]

Hi Alejandra,

No even that did not help.. so i downloaded desktop Win10 app and this is when it worked.. so i removed deleted iOS app coz i used to face one or the other problems once in a while..

thanks for your help!

[AlejandraFitbit]

Those are great news @Sudhi0601, I am glad to hear that your tracker is now working properly and thanks for sharing the steps you did to fix this issue. Also, it's great to welcome @mindy7, thanks for stopping by!

See you around. 

[pborgen79]

My Fitbit don't work no step count no sleep moniter 

[Aravindarvapala]

Dear Alejandra same error coming while connecting blaze (operation could not completed http error.0).to my new 6s I tried what u given suggestions above for this type of error still not getting connected plzzzz help on urgent basis.. I restart the blaze and restart the phone and connected still same error.. 

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@AlejandraFitbit wrote:

Those are great news @Sudhi0601, I am glad to hear that your tracker is now working properly and thanks for sharing the steps you did to fix this issue. Also, it's great to welcome @mindy7, thanks for stopping by!

See you around. 

---

[Aravindarvapala]

Dear Alejandra same error coming while connecting blaze (operation could not completed http error.0).to my new 6s I tried what u given suggestions above for this type of error still not getting connected plzzzz help on urgent basis.. I restart the blaze and restart the phone and connected still same error..

[AlejandraFitbit]

Hey there @pborgen79 and @Aravindarvapala, it's great to see new faces, welcome!

First of all, thanks for troubleshooting this issue by yourselves. If your tracker isn't counting your steps or registering your sleep information, I recommend restarting the device and test it. Now about the error, could you please provide me with some screenshot of it?

Hope to hear from you soon. 

[pborgen79]

Sent from my iPad

[GlennHLa]

I had this problem and error when it was updating my Blaze. All communication was lost between the phone and watch. I disconnected bluetooth and shut down the app, and turned my phone completely off. When I went back to the app, I logged in, and it asked if I wanted to sync, and it did, and then it proceeded to start the update and it completed. My opinion is that the 1st update started and the watch was not near the phone and it hung. I allowed the update next to the phone. All is working now.

[lily316]

With an Alta it asked to update, but “The operation couldn’t be completed (error 403)

[franw11]

Thank you so much! These bugs are a quite challenging for sanity.