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recording steps even when not wearing

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‎09-14-2017 19:29 - edited ‎09-14-2017 21:20

‎09-14-2017 19:29 - edited ‎09-14-2017 21:20

The past 2 days/nights my Blaze is logging active minutes and calories that I'm not actually doing/burning.  A lot of this has happened while I'm in bed and not even wearing my Blaze.  I woke up yesterday morning to 65 active minutes and 2500 calories already logged on my tracker....?? but no steps or other activity recorded.  I have reset it and force synced it.  It is only 6 days old.  Worked fine for the first 3 days...any suggestions please?

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3 REPLIES 3

‎09-14-2017 20:58

‎09-14-2017 20:58

Is there a fan going on in the room as it will add false  steps

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-14-2017 21:21

In response to WendyB

‎09-14-2017 21:21

HI Wendy...sorry it was 65 active minutes and 2500 calories logged with no steps or other activity being recorded.

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‎09-17-2017 04:17

In response to megastepper

‎09-17-2017 04:17

A warm welcome to the Forums @megastepper, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

Since the restart procedure didn't work, I recommend keeping an eye on your inbox for further instructions.

 

See you around. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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