unable to see blaze details [time/steps/ect] outside

[mantababe]

hi anyone else has this problem

i am unable to see my watch face [any of the "pages"] outside, i wore it once for running and couldnt see my pace at all luckily i have a garmin and a surge so thts not an issue but it is a pain when out and i want check my steps or the time

anyone else the same? or can you read yours just fine??

[Rich_Laue]

I agree that it is a little crazy to lift the arm up and have to wait for the auto brightness to catch up. I did however notice the subsequent viewings went on to the proper brightness and am able to view the display.
Now if you want it is possible to manually set the screens brightness, this will disable the auto brightness thing.

[mantababe]

i have to see if i can change the brigtness then. but its not the auto lifting arm up thts a prob as i just can not see screen at all 

[Rich_Laue]

Simply go to your settings on the Blaze, scroll down to brightness.  Now change it from auto to what is desired. Lifting the arm to see the tone is the fubction of Quickview, not brightness.

[AngelaMa]

Hello @mantababe and @Rich_Laue, hope you are having a great day! You can control the brightness of the text and images on your Blaze. The default setting, called Auto, adjusts brightness based on the ambient lighting conditions. If you prefer a persistent brightness level, you can change the default to:

• Dim—Faintest
• Normal—Regular
• Max—Brightest

To adjust this setting, swipe to the Settings menu and tap the screen. Swipe up until you find Brightness.

Hope this helps! 🙂 

[lybarrondo]

I would do that if I could see the menu.  Unfortunately, the screen is so dim that I can't.  I've also reset the watch, but it is still too dim to use.  Why can't you adjust the brightness using the app.  This is a real logic trap that you should have seen coming.  Lots of people are reporting this issue, so it is a systemic one.  Kind of crazy, but I just bought this from Fitbit, so it can go back if needed.  

[lybarrondo]

Perhaps I just figured it out.  I took the watch out of the case (as if charging) and now I can see the screen.  I changed the setting from auto to max and now I can see the screen.  When on auto, it didn't matter whether I was in full sun or in a dark closet.  Still way too dim to use.  

[lybarrondo]

Nope.  The screen fades to an unreadable dimness, which means I can't change it.  I would say there is something wrong with this particular watch, but then I am seeing so many other posts about the same thing.  The screen is set to max brightness and still just fades to almost black.  I will need to return it as it is unusable.  

[AngelaMa]

Hello @lybarrondo, my advise is to reach out support team directly so they can review your tracker's back-end information and provide you personalized assistance. You can reach them via email, phone or chat. 

Keep me posted! 

[lybarrondo]

Hello,

The tracker needs to be replaced.  The dispaly works sometimes, but most of the time it is too dim to even read or doesn't come on at all.  How to I replace it?

R,

Loren

[Rich_Laue]

@lybarrondo you say you can't see the Display to change the setting, have you tried changing it through the Fitbit App, then doing a sync? 

You say Quick View doesn't always work, or you refereeing to while inside or outside? 

Does the do play turn on. Hen doing a double tap or pressing a button? 

When i have the display set to auto, the first time i raise my arm while outside, it takes forever (2-3 seconds) for the display to brighten. After that the display works as expected, at least untill the next trip outside. 

Things to try, turn quick view off, sync, turn back on. Restart by pressing and holding the select and back button 12-15 seconds. 

Try different settings of the screen brifhtness. 

[lybarrondo]

Changing the brightness doesn't fix the problem.  It doesn't matter whether it is on maximum.  Most of the time the display doesn't even show.  Turning off quick view also does not fix the issue.  This specific watch is obviously defective.

[Rich_Laue]

That's what I'm trying to understand, is it a problem with the QV or the display. Did a reset/restart help? Does pressing a button turn the display on? Does it work fine inside? 

Have you contacted fitbit yet? Link can be found in the top right of this page, or under Help in the app. Have you read the warranty, link below, to see what options you have? 

[lybarrondo]

None of the remedies worked as the watch is defective. Needed to return the tracker.

[AngelaMa]

Hello @lybarrondo as @Rich_Laue suggested if you already troubleshooted your tracker and it is not working as expected please contact our support team for assistance. They can take a look at your tracker's back-end information and provide you personalized assistance. @Rich_Laue thanks for your amazing cooperation! 😉 

Catch you later! 🙂