Can a Cracked screen be replaced

[SuefromSA]

Love my Fitbit but hate that my screen has cracked down the middle. I have not dropped it or done anything weird just put it in charge and woke up to a cracked screen. It seems to have warped and now I cannot read the time etc. still works and syncs to phone but cannot use it as a watch 😢 Seems to be a common occurrence with these watches. Can you get the screen replaced?

[HeydyF]

Hey @SuefromSA, it is nice to see new faces around!  I'm sorry to hear about what happened to the screen of your Charge 2. In order for you to get further assistance, please take a look at your inbox. 

Let me know how it goes! 😉 

[Lieschke]

Hi Sue, 

Did you get any joy in your request? My screen also cracked for no reason. I also just woke up one morning to a cracked screen. Were you able to replace the screen or the device?

Thanks

[SuefromSA]

Sorry no solution. 

It's is now out of warranty and I went to the store to see if they could help. Have sent me back to getting some advice from Fitbit. I have sent images etc, no joy or resolving of problem. I would like another fitbit but worried screen issue has not been resolved by the manufacturer

[Socialm]

How do i go about getting a screen replacement for my Charge 2?

[SunsetRunner]

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@Socialm wrote:

How do i go about getting a screen replacement for my Charge 2?

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Contact Customer Support.

[SuefromSA]

Thanks but no solution to my problem 

[Joyceejoycee]

Hi my screen is the same, I was given   it at Christmas. So I thought it would last longer than that. Same happened to me, the crack just appeared! Please help!!!

[Lieschke]

I will never buy a fitbit again. The after service in South Africa is pathetic. 

[Becca123456]

Mines done the same no replacement either... it’s discussing the products aren’t fit for purpose!! 

[KamleshKushalka]

I am using Fitbit charge 2 for more than a year now.  Suddenly its screen developed a crack in the middle for no apparent reason.  I am not able to get a source to replace the screen. Any support resources in Mumbai India? Or online?

[Texblueeys]

My Charge 2 screen also  cracked for no reason. Chatted with Fitbit Help but because I have owned this device for 18 months they won’t replace or fix.  Instead they sent me a 25% discount coupon to purchase another Fitbit.  As if!    I paid too much money for this device to replace just because of a broken screen.  Looks like my love affair with Fitbit ended today.

[gobdav]

Does it look anything like this?

[Texblueeys]

Yes it does

[samsam87]

mine looks the exact same way as these! ... 

[Texblueeys]

Several of my friends who own Fitbit Charge 2 devices also told me their screens cracked  as well.  Must be a flaw in the design. 

[samsam87]

[SylvieM]

Mine looks the same… I bought it over a year ago so I guess I'm out of luck ??? 

[GrannySalty]

My screen is also cracked on my Charge 2.  No clue why or how it happened.  I am however still able to read everything on it, so I am just leaving it alone.  I am being very careful around water though..... wouldn't want that to get in there and mess things up!

[Texblueeys]

The cracked screen seems to be fairly common based on the comments received on this site and the comments I received when I posted a picture of my cracked screen on Facebook.