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Charge 2 won't pair with my phone

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‎03-19-2019 16:23 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-19-2019 16:23 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I have a oppo A3S and my charge to won't pair it was working fine on the phone but now it won't pair back up 

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‎03-21-2019 10:39

‎03-21-2019 10:39

@ShaneAdamson Welcome! It's good that the community is growing! 

 

Sorry to hear that your Charge 2 isn't syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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