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Unable to log in to the app

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‎09-20-2017 20:40 - last edited on ‎09-23-2017 04:47 by Moderator Alum

‎09-20-2017 20:40 - last edited on ‎09-23-2017 04:47 by Moderator Alum

Since yesterday I am unable to access the Fitbit app on my iPhone, I try to log in and even after resetting a password I get a message to please check the email and password are correct. 

I can access my data on my Apple desktop but I want to connect to the phone App.

Help please?

 

Moderator Edit: Clarified Subject.

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‎09-23-2017 05:02

‎09-23-2017 05:02

Hello @suerets, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please update the Fitbit app and try to log in again. If you're still receiving an error message, please take a screenshot and reply to me with it. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track, if there's anything else I can do for you, please feel free to reply as well. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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