Charge 2 strap coming apart

[Strawbzgirl]

My charge 2 strap has just come away from the body. It's just under 12 months old. How do I get a new one?

Moderator edit: Subject for clarity 

[Julia_G · Accepted solution]

Hi, @Strawbzgirl, all Fitbits are guaranteed for a minimum of 1 year, longer in some jurisdictions.  That includes the band,

For physical damage to a Fitbit the Community Forums cannot help.  You will need to get in touch directly with Fitbit Customer Support on contact.fitbit.com.  If you get in touch via email it is helpful if you provide a photo of the problem with the strap.

Welcome to the forums!

[JKScatena]

If it’s just the strap, buy a new one on Amazon. I bought a few different ones for my Charge2 and my new Charge3 for a fraction of the cost Fitbit charges. If the watch piece is damaged: best luck. Fitbit doesn’t offer repair service.

[scubasec]

Just found out that my Charge 2 wristband is no longer offered by Fitbit!  This is my 5th device since Jan of 2016.  3 where purchased and 2 were warranty replacements. Who makes a tracking device that will last more than 14 months?

[SunsetRunner]

I'm having same issues. Think I'm going to try a Garmin. Came highly recommended over Fitbit.

[scubasec]

I have had 5 Fitbits in just over 3 years. Purchased 2 and 3 were warranty replacements. Just received the last warranty replacement and the strap lasted 1 week with the new one. Called Fitbit and they have orphaned the Charge 2. Time to but a Garmin I guess.

[SunsetRunner]

I agree with you. I am in the process of deleting my Fitbit account. My phone has been syncing with my Charge 2 for over a year and it stopped. I was told that the Huawei is not compatible. Then why was it working for a year and now it's not compatible? I too am switchin to Garmin.