Can we turn off the Charge 3?

[Anni1971]

I am thinking of upgrading my charge 2 to a charge 3, can anyone let me know if it has an on/off button. I would like to turn off when I ride a motorbike as it always counts steps and it's a pain having to delete activites etc. It would be so much easier if o could simply turn off when I ride and then turn back on when I've finished.  Thank you 

Moderator edit: updated subject for clarity

[kk15405]

@Anni1971 I don't think so but I am sure one of the moderators would have better knowledge than I do about this.

[SunsetRunner]

I'm not certain either but we have been told it will have the same Operating System as the Ionic and Versa and you can turn those off in the Settings App so I think the answer to your question is Yes.

[JohnnyRow]

I would also suggest you look at the third-party app DriveBit which helps automate logging a Driving activity to negate steps.

[Anni1971]

Thank you x

[EdsonFitbit]

Hello @Anni1971 @JohnnyRow @SunsetRunner @kk15405, thank you for visiting the Fitbit Community.

@Anni1971 Thanks for your interest in purchasing Fitbit products. The new Fitbit Charge 3 doesn't have any option to be turned off. If necessary, there are some workarounds to negate the extra steps:

1. You can manually log driving on your Dashboard. It can be done before or after your commute.

2. Charge your Fitbit Charge 2 while on the road (while your tracker is being charged it doesn't count your activities). 

3. Like @JohnnyRow mentioned, you can download the app DriveBit.

If you have any other question, don't hesitate to get in touch with us again.

[paka955]

My New Charge 3 charges, Android App recognizes it.  As soon as I take it off the charger it dies!  Customer service talked need thru shutting down.  I think it shut down once properly. Grrrrrr

[EdsonFitbit]

@paka955 Welcome to the Fitbit Community.

I'm sorry to hear that your Fitbit Charge 3 doesn't work properly. According to your comment, it seems that you have performed a restart already. In order to help you, I created a case with Customer Support. Please check out your inbox on the next days. They will let you know how to proceed.

Keep on stepping.

[Stephnhafner]

Mine won’t sync to my iOS.. super frustrated 

[Thombr00]

I am having the exact problem. My new Charge 3 worked for one day and hasn’t synced with the Fitbit app on my iPhone since 4PM yesterday.  I’ve followed all of the suggested remedies and nothing has worked. 

Luckily, I still have the box and send it back.  My Charge 2 still works fine. 

[estimatedprophe]

same here. hasn't synced since noon yesterday.  very frustrating.  

[EdsonFitbit]

Hi @Stephnhafner @Thombr00 @estimatedprophe, it's great to see you in the Fitbit Community.

Thanks for trying to resolve the problem before getting in touch. If syncing doesn't finish or isn't working in the background, please plug your Charge 3 into the charger and restart it, and then manually sync your Charge 3 while it’s still in the charger.

@Thombr00 I'm sorry to hear that you returned your Charge 3. Our team is constantly working to improve the Fitbit experience and appreciate all the feedback.

Hope this helps. Please let me know how it goes.

[LawrenceH]

If you drive a lot buy something else.

The only way to not log loads of extra steps is to manually set that period as driving through the website, or to use DriveBit which does the same thing for you via an app.

Currently today I've done 743 steps.  I rode my motorbike to work which recorded 7500 extra steps and 100 floors, used DriveBit to negate all that so my step/floor count is correct but now my daily exercise goal is complete as I have a 1hr8m 'exercise' of Driving logged.

Oh and you can't turn it off.

[Stephnhafner]

I have a hr I’ll send mine back too. How sad honestly

[Thombr00]

I took the most recent software update and did the restart mentioned above. The Charge 3 is working perfectly now. Try this before giving up on the Charge 3. Thanks!

[Freon-Leon]

Mine has stopped working after only a few days of receiving. Green light flashing, no screen and it won’t connect to Bluetooth or sync. How do I restart? Let the battery die? Charge 3 

[LawrenceH]

Plug it into the charger and then hold the button for 8 seconds. You’ll get a smiley face on it and it’ll restart.

[Stephnhafner]

That didn’t work either

[EdsonFitbit]

Hi guys, thanks for visiting the Fitbit Community.

@Thombr00 I'm glad to hear that your Fitbit Charge 3 is working perfectly, thanks for letting us know.

@Freon-Leon If after performing the restart you are still having difficulties with your Tracker, please let me know.

@LawrenceH Thanks for your help.

@Stephnhafner I created a case with Customer Support. Please keep an eye on your inbox during the next days. They will let you know how to proceed.

keep on stepping.

[Stephnhafner]

Thank you,
I was going to send it back, however I’ll wait a few days.