Samsung Galaxy A10s and A20 Compatibility HELP

[heatheroreally]

Help! Trying to find an android phone that is guaranteed to work with my elderly mum’s fitbit. Does anyone have an A10s or A21s that works consistently? My mum has a Charge 3 now and we’ve been through two fitbits and two phones with no success. Sync never works despite all the YT videos and guides available from fitbit and independent sources. She really relies on her fitbit and it would be difficult to introduce a different fitness tracker to her. TIA

[Odyssey13]

Hi @heatheroreally you're an awesome daughter to help your mom. It's not the phone so much as the basic requirements needed to communicate with the Fitbit and the app. I have an older Samsung Galaxy S8 which works. Friends have Moto E and Moto 6 that work. 

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "